UKRAINIAN INDEX
OF EFFECTIVE INTEREST RATES
ON CONSUMER LOANS FOR INDIVIDUALS
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Publications for tag financial services

 

CREDITMARKET INDEX - UKRAINIAN INDEX OF EFFECTIVE INTEREST RATES ON CONSUMER LOANS FOR INDIVIDUALS

In the first part we discussed the staff fraud challenges. Today we will highlight situations when the financial institution managers create conditions favorable for fraudsters.

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The first part of Banking 2.0 focused on possible chances to improve the bank operation efficiency, customer loyalty, and, as a result, increase the profit by means of cooperation with another finance institution. Use of innovative technologies based on the concept of Open Finances allows distributing all participants’ functions beneficially within sales and financial services, as well as operational and crediting risks within such cooperation. Today we are going to discuss the issue of minimizing risks that arise from joining efforts with partners who are potential competitors of the bank.

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One of the most fundamental risks faced by any organization is the staff fraud. This problem is particularly acute within financial institutions.

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The new banking retail cycle starts. Has the financial retail field learned any lessons? Has the development strategy changed anyhow? How can we get closer to the customer?

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Accurate risk-management, effective IT solutions, reasonable sufficiency of the distributor network building – all these factors are useful for lending institutions at ordinary times. And moreover, in crisis they serve as a basis for ensuring business survival.

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I believe that the retail banking faces a number of challenges:
- a customer wants services (products) to be easily accessible. Customers don’t care where and how they can get it, but it must be easy and quickly. Besides, a customer requires proved warranties and service quality;
- a customer is able to compare. There are plenty of websites where financial institutions provide detailed information about conditions and requirements of service. There are special websites for financial service consumers.  New ways of gaining access to information deprive us of illusions of making a prospective customer visit our office and letting him get acquainted with our advantages;
- requirements to quality of risk management become. That’s why, verification and risk control services and the back-office have to be as more centralized, effective, specialized, and hi-tech as possible.

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